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Privacy Policy

Last updated: August 26, 2025 • Your privacy matters to us. We keep it simple and transparent.

What This Policy Covers

This policy explains how Gliders Live Chat collects, uses, and protects your information when you use our free chat service. We believe in being straightforward about data practices.

Information We Collect

Account Information

  • Email address (for login and notifications)
  • Username and profile preferences
  • Website URLs you register for chat

Chat Data

  • Messages sent through the chat widget
  • Chat session timestamps and metadata
  • Basic visitor information (country, browser type)

Usage Information

  • How often you use our service
  • Features you interact with
  • Error logs for troubleshooting

How We Use Your Information

  • Provide the Service: Enable chat functionality, manage your account, and deliver messages
  • Improve Performance: Fix bugs, optimize features, and enhance user experience
  • Communication: Send important updates, security alerts, and respond to support requests
  • Security: Prevent spam, abuse, and unauthorized access to our service

What We DON'T Do

  • We never sell your personal data to third parties
  • We don't read your private chat conversations
  • We don't use your data for advertising
  • We don't share data unless legally required

Data Security

Encryption

All data is encrypted in transit (HTTPS) and at rest using industry-standard encryption.

Access Control

Only authorized personnel can access systems, with full audit logging.

Regular Backups

Your data is backed up regularly to prevent loss and ensure availability.

Security Updates

We keep all systems updated with the latest security patches.

Your Rights (GDPR & More)

You Can Request:

  • Data Export: Get a copy of all your data in a readable format
  • Data Deletion: Permanently remove your account and all associated data
  • Data Correction: Update or fix any incorrect information
  • Usage Restriction: Limit how we process your data

How to exercise your rights: Email us at [email protected] and we'll respond within 30 days.

Data Retention

  • Account Data: Kept until you delete your account
  • Chat Messages: Stored for 90 days, then automatically deleted
  • Analytics: Aggregated data kept for 2 years (no personal identifiers)
  • Error Logs: Kept for 30 days for troubleshooting

Third-Party Services

We use minimal third-party services to provide our chat functionality:

  • Hosting Provider: For secure cloud infrastructure
  • Email Service: For sending account notifications only
  • Analytics (Optional): Basic usage statistics (can be opted out)

Children's Privacy

Our service is not intended for children under 13. We don't knowingly collect data from children. If you're a parent and believe your child has provided us with personal information, please contact us.

Policy Updates

We may update this privacy policy occasionally. We'll notify active users of significant changes via email and update the "Last updated" date at the top of this page.

Questions About Your Privacy?

We're here to help. Contact our privacy team at: